iPhone Recovery Stick

Ordering & Shipping Information

Ordering FAQ

Before I order, do you have an amazing guarantee?

Of course! We have a risk-free, 100% money-back guarantee on everything in the store.

You’ve got a full 60 days after delivery to decide if you love the product. If not, send it back to us for a full refund.

All orders come with free shipping, have a one year warranty, and lifetime tech support.

How do I place an order?

Simply add the products to your shopping cart and proceed to checkout! We’ll ship your order soon after it's placed.

What payment methods do you take?

• Visa, AmEx, Mastercard, Discover credit cards
• Shop Pay
• Apple Pay
• Paypal
• Venmo
• Visa and Mastercard debit cards
• Gift cards by Visa and American Express

When will my order ship?

All orders placed Monday through Friday before 5:30pm Eastern/ 2:30pm Pacific are shipped the same day.

The only time orders won’t ship are US national holidays, and for items that are out of stock (which will be clearly indicated on the product page).

Can I cancel or modify my order after it has been placed?

You can always change your mind regarding your order!

You have total control of the order you placed by hitting our contact widget at the bottom right of every page. You can remove items, change addresses, or cancel the order entirely.

Our team processes orders quickly - if your order has already shipped, you’ll need to open a ticket in the chat widget so we can set up a return.

If you need to add items, or change the shipping speed, we can do it if the order hasn’t shipped yet. Otherwise, you’ll need to place a new order, and we can recall the original order.

How does the order show up on my credit card?

We know you’re trying to be discreet, so we’ve gone the extra mile to have credit card transactions listed under ‘SGE LLC’ on your statement and not ‘SpyGuy’.

Do you accept checks, money orders, or gift cards?

Many of our customers are trying to be discreet and don’t want certain charges appearing on credit card statements or PayPal.

AmEx and Visa offer gift cards at most grocery stores and big-box retailers, which can then be used on this website.

We don’t accept checks or money orders.

Can I visit your physical store?

Thanks for your interest! We’ve never had a physical store and don’t plan on opening one.

Can you help with bulk purchases or law enforcement orders?

Yes! Click our contact widget to submit a ticket, and we will respond within a day.

Is it safe to order from this website?

It’s extremely safe ordering with us - all connections are encrypted via SSL.

SpyGuy is built using Shopify, a popular and publicly traded company. Shopify is SOC 2 Type II and SOC 3 compliant, as well as Level 1 PCI DSS compliant for credit card processing.

You can read more on our privacy notice page.

Shipping FAQ

What is the order cutoff time?

Orders placed Monday through Friday before 5:30pm Eastern/2:30pm Pacific are shipped out the same day.

Orders placed after this cutoff time are shipped the next business day.

How do I get free ground shipping?

Every order gets free and fast UPS ground shipping. Over 90% of our customers get their order within 4 days.

Do you offer 2-day or overnight delivery?

Absolutely, we have these options at checkout. You’ll just need to place your order before the 5:30pm Eastern cutoff time, otherwise it’ll be sent the next business day.

• 2-day - $19.99
• Overnight - $39.99

Where do you ship to?

We can ship to any address in the USA. This includes homes, apartments, businesses, and private mailboxes.

We can also deliver to PO and APO mailboxes, but cannot guarantee 2-day and overnight deliveries will get there on time as USPS doesn’t guarantee these services.

If you would like something shipped internationally, our clients outside the USA seem to like MyUS.com as a low-cost method of having packages forwarded.

Please be aware of any international tariffs you might be charged.

What shipping carriers do you use?

We use a combination of UPS and USPS for our free ground shipping options, and FedEx for our 2-day and overnight methods.

If you have a special carrier request or requirement, please get in touch with us via the contact widget and we’ll do our best to make it happen.

What does the package look like? Does it say SpyGuy?

All orders ship in discreet, plain, brown or white envelopes and boxes.

The shipping label doesn’t say SpyGuy, of course! It says ‘Fulfillment Center’ and has the return address of the fulfillment center. The package contents aren’t listed on the packaging.

If you do an online search for the fulfillment center’s address, it doesn't return anything related to SpyGuy.

I want this sent somewhere else, is that okay?

We understand some clients don’t want this sent to their home or business, and that’s fine. Just give us the full shipping address you want this sent.

Make sure you also add the billing address, which is tied to your credit card or other payment method, otherwise your payment might get refused.

How can I track my order once it has been shipped?

You’ll be emailed a tracking number as soon as your order has shipped.

If you lost it, open the contact widget to key in your email address and ZIP code, and you can see the details about your shipment.

You can also email us at help@spyguy.com and we can assist there.

Returns & Exchanges FAQ

What’s your return policy?

We have a risk-free, 100% money back guarantee that lasts 60 days after you receive your order. We’ll refund you the full amount with no questions asked.

This applies to all products in the audio, bug detector, GPS, and hidden camera categories.

The only products we don’t accept returns on are iOS and Android recovery software. Software is non-refundable, which is an industry standard.

How do I send back a return?

You can use our returns portal to start a new return and print off a shipping label.

Please, don’t send something back without talking to us or opening up a return request. 

Your package might get lost and we’re not able to help you if you do that.

How do I exchange products?

You can do a self-service exchange right in our exchanges portal here.

How long is the warranty?

All products come with a one year warranty that covers any manufacturer defects.

How do I return a defective product under warranty?

Please get in touch with us and we’ll happily process your warranty coverage and send you a new unit.

Are any items non-refundable?

The recovery sticks are software, and are not refundable. We’re happy to exchange them with another product, if you like.

Is there a return fee?

Products returned in new and unused condition have absolutely no fees - you’ll get the full 100% of your order credited back to you.

In extreme cases, customers have sent us clearly damaged products, damaged or missing accessories, and boxes. For example, the products smell like cigarettes, or they return a product that isn’t even what they bought from us.

In these extremely rare instances, a damages fee of up to 40% of the product cost will be applied. We’re reasonable here, and we hope you’re reasonable, too.

SpyGuy FAQ

SpyGuy sounds familiar… Why does that sound familiar?

SpyGuy's founder, Allen Walton, was interviewed as a business case study on The Tim Ferriss Show.

How long has SpyGuy been in business?

SpyGuy.com went live on May 23, 2014 and we’ve been focused on serving our customers since then.

Where is SpyGuy located?

SpyGuy is based in Dallas, Texas and has employees on 3 different continents.

Where can I learn more about SpyGuy?

You can read more of our story over on the ‘About SpyGuy’ page.

Are you available for media interviews?

Yes, please reach out to using the chat widget or emailing help@spyguy.com