Returns, Exchanges, & Warranties

How to start a return

Start your return through our online portal before sending any products back. Returns sent without being initiated through the portal may take longer to process, if they are found.

The portal will provide shipping instructions. SpyGuy will pay for the return shipping label, so you will not need to pay to return an item. Starting through the portal ensures your return is tracked and helps us issue your refund or exchange promptly once the item is received.

Return eligibility

All physical products sold by SpyGuy are eligible for a return and a full refund within 90 days of delivery. To help us issue a full refund without delay, please:

• Start the return through our online portal before shipping the item back.
• Return the product in its original, new condition.
• Include all original packaging, accessories, and manuals.

The physical GPS tracking device is eligible for a full refund. Recurring monthly GPS tracking subscription fees are non-refundable.

Refunds and fees

We cannot provide a full refund for items that are damaged, incomplete, or not in their original condition. A fee of up to 40% of the product’s cost may be deducted from your refund. This applies to products returned with:

• Clear signs of use or wear, smoke smell, etc.
• Missing accessories, manuals, or original packaging.
• Any physical damage not present upon delivery.

We are reasonable people and hope you are, too! You can read the full details on our Returns and Warranty page.

Exchanges

To exchange a product, start through our online portal. Once your original item is received, we will ship out the replacement product.

One-year warranty

All products are covered by a one-year manufacturer's warranty against defects in materials or workmanship. If you believe your product is defective and it is within one year of purchase, please contact our support team to arrange for a replacement. This warranty does not cover damage caused by misuse or accident.

Last updated: August 12, 2026