I created Spy Guy in 2014 to try to bring transparency and great customer service to people who need products from the ‘spy industry.' Spy equipment can be a shady and confusing market.
There are also lot of the people that sell these products who are pretty unethical. That’s a shame, because there are a lot of good people (like you) who need these types of products.
It's our job to make sense of the spy industry for you, and to get you the right solution to your problem.
Let us know if you need anything,
- Allen Walton, Founder
1) We only sell products that we like and know that you'll like, too.
Our competition wants to sell you everything ever made - even if it's poorly made or outdated. When customers order a product like that, they get frustrated when they aren't happy with the product, and the return process takes even more of their time. It's a big problem we want you to avoid.
We want you to be happy with your order, so we only sell great products that don't give you (or us) headaches.
2) Spy Guy is a small company.
We’re able to do a lot of things the big guys can’t. Being small lets us offer you the lowest prices, provide better/faster service, and also give you the top-notch experience that a big corporation can't compete with.
Customers always let us know they tried the big guys first, only to end up shopping with us and wishing they'd done it sooner. We love hearing this, because it confirms that we're doing things right.
3) We've been doing this a long time.
If you ever email us or open our live chat, you can be sure that the person on the other end has been doing this for many years. They'll also know the product like that back of their hand.
If you were to try and contact a competitor, you'll likely end up with a part-time employee at a call center that can't do much other than take your order over the phone.
4) Fast & Free shipping on every order, and no sales tax.
You get free ground shipping to any address you want whenever you place an order with us.
If you're in a hurry, 2-Day Shipping is also available at minimal cost. If you needed it yesterday, pick Overnight on the checkout page and you'll have it the next day. Every order you place is also tax exempt, unless you live in Texas.
5) We actually have a return policy.
Most spy retailers have a strict 'No Refunds' policy on everything in the store.
The reason: there are dishonest customers out there who buy spy products, use them quickly to get the answers they want, and then return them to get their money. This is an underhanded tactic, and the retailer can't stay in business by becoming a rental company.
We know you're not like that, though! So, we have a 30-day return policy that covers everything possible. Some items (like GPS trackers and software) are exempt for the reason given above, but everything else is refundable.
Every big city has a sketchy looking spy shop that everyone is too afraid to go into, and I worked at one many years ago. That store mainly focused on security cameras systems, but I liked working with the spy gear equipment that the company offered.
Hidden cameras and GPS trackers were way more interesting, and so were the customers that came in needing it!
I’ve worked with over 60,000 customers that come from completely different backgrounds like:
• Everyday people
• Private investigators
• Department stores
• Police departments & the FBI
• Fortune 500 companies
The downside to a physical spy store is that customers don't have privacy. There were numerous occasions where my customers would recognize each other and get embarrassed. Sometimes, shoppers wouldn't enter until the store was empty, only to leave again if someone came inside!
This online spy shop lets you get information and order products in private. Being online only keeps us from having to buy expensive retail space, which means we can give you the lowest prices.
Everyone listed above has a problem they need answers to, just like you, and it's our job to help. The products in our online store help do that no matter what your situation is. Catching infidelity, tracking company vehicles, or monitoring the safety of a family member is the main reason a customer shops with us.
Spy Guy also offers custom solutions in case you have a very specific need that our product line doesn't cover. Let us know about your project and we'll come up with something perfect for you.
Some examples of custom work include:
• A large department store ordered hundreds of custom-made, covert cameras for loss prevention
• When an insurance company used our products to catch workers' compensation fraud
• A company that needed to catch copper wire thieves from their construction site in real-time